Shoelan LTD Privacy Policy

This Privacy Policy governs the manner in which Shoelan collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.shoelan.shop website (“Site”). This privacy policy applies to the Site and all products and services offered by Shoelan.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

We may collect and use Users personal information for the following purposes:

– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
– To improve our Site
We may use feedback you provide to improve our products and services.
– To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
– To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Shoelan has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Discount codes

Discount codes can be used on all products but not newly released products. We have the right to cancel a discount code without notice. Discount code must be applied at the checkout and cannot be claimed after this period.

Delivery Policy

Here at Shoelan we pride ourselves on excellent customer service.

All items are posted via DHL, UPS or EUB .

We care about every single customer and put customers’shopping experience as our first priority. We will try our best to deliver your order as soon as possible.

Confirmation:

All orders are able to ship to all over the world.

A confirmation email will be sent to you (the email used to place the order) once the order is authorized and verified.

We will be preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Shipping Processing:

Normally it takes 1-3 business days to process your order. Please note that holidays & weekends are not included.

Once your order is dispatched, an email notification with a tracking number will be sent to you.

Standard free shipping time: For the United States, estimated to be delivered in 10-15 business days. Please allow 5-10 days delay for the remote area(Hawaii, Alaska and other islands); For European countries, estimated to be delivered in 10-20 business days. Please allow 2-5 delay since the COVID 19 situation.

Please note: Total Delivery Time = Processing Time + Shipping Time

Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to an invalid address, customs clearance procedures or other causes.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of this.

Help! I haven’t received my parcel, what should I do?

Contact us – we will do anything we can to help. If an item sent by EUB has not been received it can often be found at the local sorting office awaiting collection. If not, the EUB has a specific procedure that we can follow in the event of a missing parcel.

If your order has been dispatched with an independent carrier then we can track and trace it using their online system.

Customs charges and fees?

Free Customs Clearance Service
We are committed to providing a seamless shopping experience for our valued customers. As part of this commitment, we offer complimentary customs clearance services for all orders. Our dedicated team will handle the necessary paperwork and liaise with customs authorities to ensure your order is cleared without any hassle.

Customs Hold and Resolution
In the rare event that your order is held by customs, we understand the inconvenience it may cause. If your order is detained by customs and you do not receive your goods as a result, we offer the following resolutions:

Full Refund: You may request a full refund of your purchase amount. We will process your refund promptly to ensure you receive your money back without delay.

Reshipment: Alternatively, you may choose to have your order reshipped. We will send a replacement order at no additional cost to you.

Terms and Conditions
This free customs clearance service is provided as a goodwill gesture and does not imply any guarantee of customs clearance. Customs regulations and procedures vary by country and are beyond our control.
We will provide necessary documentation and support to facilitate customs clearance; however, any import duties, taxes, or fees imposed by the destination country are the responsibility of the customer.
In the event of a customs hold, customers must notify us within 30 days from the expected delivery date to be eligible for a refund or reshipment.
Refunds will be processed using the original payment method and may take up to 10 business days to appear on your statement.
Reshipments will be dispatched as soon as possible, subject to product availability.
By placing an order with us, you agree to these customs clearance terms and conditions. If you have any questions or require further assistance, please do not hesitate to contact our customer support team.

Returns, Refund and Cancellation Policy

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method within 10 business days. The time it takes for the refund to appear on your statement may vary depending on your payment provider.
Exchanges:

If you wish to exchange an item for a different size, color, or model, please specify this when initiating the return. If the desired item is available, we will process the exchange once we receive and inspect the returned item.
Shipping Costs:

Shipping costs for returning an item are the responsibility of the customer unless the return is due to a defect or error on our part.
If you receive a refund, the original shipping costs (if any) are non-refundable.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer service team immediately. Provide your order number and a description of the issue, along with photos if possible. We will work with you to resolve the issue promptly, either through a replacement, repair, or refund.

Email:[email protected]
Phone: +17186035463